Clinical Specialist

  • Company: Align Technology
  • Job Location: Köln - Germany
  • Date: July 21, 2017 13:13
  • Employment Type: permanent
  • Experience: medior
  • Job Functions:

    Health Care Provider, Science

Job summary

Clinical Specialist, do you want to join an international team in Germany within an innovative fast-paces medical device company? Grab your chance and make good use of your customer relation skills and affinity with medical devices!

Job description

Clinical Specialist, do you want to join an international team in Germany within an innovative fast-paces medical device company? Grab your chance and make good use of your customer relation skills and affinity with medical devices!

CLINICAL SPECIALIST (m/w)


Cologne, Germany

Your mission is to provide customers the best clinical support
This position is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists and general dentists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties will include support with day to day needs of education events, University and research programs.

You will do this mainly by:

  • Providing clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting primarily for CEU and German doctors.
  • Investigating and Analyzing of Clinical-related customer inquiries, complaints and adverse events.
  • Ensuring timely resolution to customer contact issue whether in-bound or out-bound.


Clinical education activities:

For live and online events:

  • Coordinating with clinical speaker
  • Presenting clinical content


Congress:

  • Coordinate with clinical speaker
  • Present clinical contents
  • On booth clinical support activities

Job qualifications

We seek: a Clinical Specialist with

  • A high school diploma; college graduate (BA/BS) in dentistry, biology or chemistry are preferred; students / young professionals are also welcome to apply.
  • Two to three years’ experience in customer relations in medical / dental related areas or in an international call center environment.
  • Excellent written and verbal communication skills in English (native).
  • Good knowledge of basic computer operations and Microsoft Office tools.
  • The willingness to rotate shifts, if needed.
  • The ability to flourish in a young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).


The ideal candidate possess strong interposal, listening and persuasive communication skills to give the best advices to our customers. You naturally strive for the best performance and you have the willingness to learn. Additionally you are a good team player, dynamic, optimistic, accurate, result oriented, hard-working and creative.

Interested?
Apply online via the 'Applybutton.

Agency calls are not appreciated.

Keywords: Job vacancy, Full-time, Cologne, Clinical, Dental specialist.

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